Our 49th Annual Conference had the Opening Session and Keynote Address in the Ballroom East of the Boston Convention Center. William Stitt, AHRMM President addressed the members with welcoming remarks and information. Kimberly-Clark presented the prestigious George R. Gossett Leadership Award to Jamie Kowalski - a very deserved honor.
Keynote speaker was Joe Tye, CEO and Head Coach, America's Values Coach. In today's healthcare reform climate, healthcare facilities should ensure that everyone does their part. Instead of whining and crying look at things as opportunity for change for the better. Florence Nightengale was the first hospital administrator during her 22 months at the battlefront during the Crimean War. Her book "Notes on Nursing" is still widely respected. The first hospital was in fact designed by Florence Nightengale - the Sidney Herbert Hospital in 1866. Before this time hospitals were in converted warehouses and other buildings. Healthcare is not a job - it is a mission. Disengagement is one of the chief causes of underachievement and depression on the job. The invisible architecture is the blueprint behind the brick and mortar of your organization - it is the soul of an organization.
Mr.Tye signed copies of his book during the attendee luncheon - which is available for sale in the AHRM Bookstore.
Learning Lab 1
Preventing Fraud and Theft in the O.R. 1.6 Speaker for this session, Thomas Beall, spoke of his own experience at his facility when a whistleblower reported that their vendor was charging full price for new reamers used in hip repair but the sales person for the hospital was actually substituting used instruments. He went through the investigation, how data was gathered and the spikes in purchases over a 2-year period - a red flag - a demonstration was shown to attendees of the drilling of the hip bone for placement of the pins. The initial justification in very fine print, where cleaning of this product was given, said the hospital may opt for new drill each procedure. Final outcome - company response - after investigation of its sales force, the sales person for the hospital got greedy.
Learning Lab 2
Results of 2011 Executive Survey on Supply Chain Management: Messages and Strategies. The speaker, Jamie Kowalski, gave the results for this survey, which is done in collaboration with AHRMM, Marquette University's Center for Supply Chain Management, and Jamie Kowalski Consulting LLC. Supply Chain can improve hospital performance, hospital productivity, and hospital effectiveness. Supply Chain can also improve clinical success, patient care, and patient safety. Support for the Supply Chain at the C-level is dropping and the survey results are significantly lower. A main area of concern is the fact that Supply Chain Leaders (moderately) are 3.3/5.0 satisfied with their performance. Improvement and process is being seen but the interest level is lower. The main focus of the C-suite is revenue and reimbursement - most do not believe that Supply Chain is strategic. Conclusions include that there is too much disconnect between C-suite and Supply Chain. There is too much not under control. The C-suite executives need convincing that Supply Chain is strategic and Supply Chain needs leadership training.
Learning Lab 3
Journey from the Basement to the Boardroom 3.6 Childrens Healthcare of Atlanta has seen it's payor mix change to 53% Medicaid and 43% private pay. There has been a paradigm shift going from Materials Management to Supply Chain - people dependent to process dependent - technology deficient to technology enabled. Speaker John McMillian explained this was not an overnight fix. The steps include optimization, integration, collaboration, synchronization, and supply chain maturity. The Childrens Supply Chain Journey:
2005- crawl
2006- walk
2007-jog
2008-run
2009/10-sprint
2011 - run for endurance - equip for success 2012 - marathon strength strategy
2013 - team relay - collaborate/expand resources. Components of their success are to think differently, people capability, process discipline, and technology capability.
It was a long, full day - highlighted by the Vendor Exhibits from 1:15 - 4:15 pm.
Looking forward to Tuesday!
Nancy J Webber, MPH, CMRP
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